Kasbah Mamouna

L'architecture et le jardin.
La cuisinière Myriam pour sa cuisine de très grande qualité et très variée.
Le couple de concierges Ahmad et Myriam très gentils et serviables.
L'équipe de Villanovo est constituée de personnes compétentes et au service de leurs clients.

Piscine froide.
Pas assez d eau chaude.

A beautiful villa with wonderful staff. Myriem was a brilliant cook and really lovely. We had such a great time we hope to come back very soon.

Nothing!

Myriam et Hamid toujours a votre service
Les deux cheminées (salon et salle a manger)
La piscine extraordinaire

Villanovo : Il faudrait aussi acces a des maisons plus petites (mais tout aussi charmantes) pour moins de personnes.

The pool, the comunal areas and the service personal.

two bedrooms without air conditioner.

The villa is very relaxing, and guarantees an enjoyable holiday.
Ahmed and Miriame are fantastic, they work round the clock and the food that Miriame prepares is always excellent
The location is good, its a very quiet area, the drive to town is about 15 minutes, definitely worth renting a car.
The grounds of the villa are very well kept
The wifi works well

The villa is a bit tired and could do with a number of repairs
A number of the bedrooms don't have any blinds, meaning the sun will wake you at about 5am, the upstairs en-suite doesn't have any blinds either and looks directly at Miriame and Ahmeds house, making the shower basically not usable
In a number of areas they are no lamp shades, just wires straight out the wall holding low energy bulbs.
The pool isn't heated as advertised, i have emailed the agent asking why it was advertised as heated, but they have ignored this question a number of times
The villa was very dirty when we arrived, but to be fair to the owner after we complained (about all the above) she did at least get the place properly cleaned.
The outside furniture is ridiculously bad, 5 years ago it would have been very smart, but over time has become very rusty, you wouldn't want to eat of it without a table cloth, sitting on the seats leaves rust on your clothes. When we mentioned this to the agent and the owner they denied that there were any problems with it, and said that we just had a problems with the style. I personally would not have outside furniture made of metal when its 30c most days, but this was not the complaint, the rust and the condition of it was, especially as the villa is advertised as having excellent equipment.
The villa has the potential to be excellent, but all the above is not good enough for what we paid for. Villanovo did respond to our complaints, but all they did was ring the owner, who then basically rang me and disagreed with everything i have said above, apart from the cleaning nothing else was done or even acknowledged. All contact to Villanovo regarding them taking some responsibility has been ignored. Shame really.

Great

Internet only worked very intermittently. Maybe 1 or two hours a day we could connect and very slow.